+386 1 586 26 00

Dear Business Partner

The questionnaire is intended to assess your satisfaction with our work in the field of testing. The feedback we receive from your cooperation will be used solely to improve the quality of our services. Your identity will remain anonymous. However, you can enter your information (name, company) in the section at the end of the survey.

Your participation in the survey is very much appreciated.

Instructions for completion

For each question / activity in the survey, please:

  • rate your satisfaction and/or expectations using score system from 1 to 5, where: 1- unsatisfactory, 2- satisfactory, 3- appopriate, 4- very good, 5- excellent. If you cannot rate the activity, select "none". If anyone of this activities is assesed with 1 or 2, we kindly ask you for explanation of the assesment. At each question you can also write your suggestions.
  • indicate influeance on your overall satisfaction with the testing services (large, medium, small)

ActivityAssessmentInfluence on overall satisfactionExplanation of assessment, suggestions
Usability and intelligibility of the information on the Igmat website
choose rate
choose influence
rate is less than 3, we kindly ask you for explanation
Scope of services in the field of testing of building materials provided by the company
choose rate
choose influence
rate is less than 3, we kindly ask you for explanation
Service agreement, understandability of offers, service contracts
choose rate
choose influence
rate is less than 3, we kindly ask you for explanation
Response time for service delivery
choose rate
choose influence
rate is less than 3, we kindly ask you for explanation
Staff expertise
choose rate
choose influence
rate is less than 3, we kindly ask you for explanation
Communication and employee attitude towards the customer
choose rate
choose influence
rate is less than 3, we kindly ask you for explanation
Impartiality in the conduct of testing
choose rate
choose influence
rate is less than 3, we kindly ask you for explanation
Form and content of documents issued
choose rate
choose influence
rate is less than 3, we kindly ask you for explanation
Cost of services
choose rate
choose influence
rate is less than 3, we kindly ask you for explanation
Overall satisfaction with the company's services
choose rate
choose influence
rate is less than 3, we kindly ask you for explanation
What do you think needs to be changed in order to further improve the quality of service and the relationship with our customers? Which services should you introduce further to meet your needs?
This quastionnaire is anonymous, but if you want, you can enter your details: