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Dear Business Partner

The questionnaire is intended to assess your satisfaction with our work in the field of certification services. The feedback we receive from your cooperation will be used solely to improve the quality of our services. Your identity will remain anonymous. However, you can enter your information (name, company) in the section at the end of the survey.

Your participation in the survey is very much appreciated.

Instructions for completion

For each question / activity in the survey, please:

  • rate your satisfaction and/or expectations using score system from 1 to 5, where: 1- unsatisfactory, 2- satisfactory, 3- appopriate, 4- very good, 5- excellent. If you cannot rate the activity, select "none". If anyone of this activities is assesed with 1 or 2, we kindly ask you for explanation of the assesment. At each question you can also write your suggestions.
  • indicate influeance on your overall satisfaction with the testing services (large, medium, small)

ActivityAssessmentInfluence on overall satisfactionExplanation of assessment, suggestions
Usability and intelligibility of the information on the Igmat website
choose rate
choose influence
rate is less than 3, we kindly ask you for explanation
Timeliness of the information notice and usefulness of informations concerning the implementation of the assessment on the plant.
choose rate
choose influence
rate is less than 3, we kindly ask you for explanation
Duration and scope of assesment on the plant (please note: the scope, nature of assessment and complexity of the field of certification)
choose rate
choose influence
rate is less than 3, we kindly ask you for explanation
Taking account of the schedule and appopriateness of the choice at the assesment
choose rate
choose influence
rate is less than 3, we kindly ask you for explanation
The professionalism of assessors
choose rate
choose influence
rate is less than 3, we kindly ask you for explanation
Skils in assessment of assessors
choose rate
choose influence
rate is less than 3, we kindly ask you for explanation
Impartiality of assessors
choose rate
choose influence
rate is less than 3, we kindly ask you for explanation
Communication of assessors and their attitude towards auditee
choose rate
choose influence
rate is less than 3, we kindly ask you for explanation
Specification of the conclusions of the assessors (understandability, propriety)
choose rate
choose influence
rate is less than 3, we kindly ask you for explanation
Informing about the further steps or procedures that follow the assessment
choose rate
choose influence
rate is less than 3, we kindly ask you for explanation
The process of treatment evidence recived on the elimination of non-compilance and issue/maintaining the certificate
choose rate
choose influence
rate is less than 3, we kindly ask you for explanation
General satisfaction with work of the certification body
choose rate
choose influence
rate is less than 3, we kindly ask you for explanation
Additional explanations, opinions, suggestions or comments:
This quastionnaire is anonymous, but if you want, you can enter your details: